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Management Team
AFS will begin performing an infrastructure upgrade beginning Friday, 3/25/2011 at 12:00 PM ET.

Full access will be available on or before Monday, 3/28/2011 at 8:00 AM ET.

During this window, no systems will be available for customers or carriers. If you have any questions please contact your customer support representative.
Esubmit Requirements for Carriers/Clients

Please send all invoices for processing directly to

Failure to comply with the following requirements will prevent your files from being submitted. If you are unable to comply with the following requirements you are required to submit your invoices in another format (US mail, parcel courier, EDI, etc).

The requirements for the esubmit process are as follows:

  • Invoice and supporting documentation must be legible.
  • Invoice and supporting documentation must be submitted in the correct layout. The page layout should be portrait (not landscape) and all text horizontal. The invoices should be vertical.
  • Invoice must come first in the attachment followed by supporting documentation.
  • Invoices and supporting documentation are preferred as unsecured adobe PDF files; however, tiff format is accepted as well provided the resolution is set to a minimum of 300DPI.
  • Invoices and supporting documentation must be submitted together in one file.
  • Only one unique client location is allowed per file/email.
  • PDF documents were submitted with security enabled. Please have the security credentials removed and resubmit the information for processing.
  • Multiple invoices and their supporting documentation may be submitted in the same file, but the supporting documentation must follow the invoice it belongs to.
    • Example below:
      • Pro # 4455
      • Supporting documents for pro # 4455
      • Pro # 7788
      • Supporting documents for pro # 7788
AFS Carrier Relations Hours

Monday-Friday 8:00am - 5:00pm est.

AFS Check Exception Codes

If you are a carrier looking for the explanation of an exception code listed on a check which you have received from AFS, please click on the "Exception Codes" link above for a listing of the codes and the explanations.
Holiday Schedule

01-02-23 - New Years Day 04-07-23 - Good Friday 05-29-23 - Memorial Day 07-04-23 - Independence Day 09-04-23 - Labor Day 11-23-23 - Thanksgiving 11-24-23 - Thanksgiving (Friday) 12-24-23 - Christmas Eve 12-25-23 - Christmas Day

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